Congratulations on winning a prize from ALT AZ! Please see below to help answer any questions on what to do next!

• Signing for your prize:
  • You are going to receive an email from our system asking for your digital signature. This email will have your information and the prize information. Please read over this carefully and if all information seems correct, please sign. Once you have signed, your job is done!
  • This email will come from KDKB-FM@vprizecloset.com. Sorry if it looks like spam, but it is from us!
  • If your information or the prize information is incorrect, please reach out to the Promotions Department. We will get the issue fixed and resend your digital signature email.
• Forfeiting a prize:
  • If you are unable to use your prize, please do not sign for it. Please reach out to the Promotions Department to let them know you cannot use or do not want this prize and we will remove this from your winner history.
• Receiving your prize:
  • If you have signed for your prize, you are all set! The Promotions Department will handle it from here. Please be patient. We have your information and we will send your prize in a timely manner.
  • There are many ways to receive a prize – if you won concert tickets, majority of the time, they will be sent digitally, which means you will receive an email from Ticketmaster, Live Nation, Arizona Diamondbacks, SeetGeek, or the Promotions Department with information on how to claim your tickets. If your prize is to be mailed, you will receive an email from the promotions department once the prize has been sent out.
    • Prizes we mail include physical tickets to show (rare), gift cards, gift certificates, CDs, vinyl, items of this sort.
  • Once you receive your tickets, we recommend you putting your digital tickets into your digital wallet for safe keeping. If you do claim your tickets and cannot seem to locate them, please see below on where you could find them:
    • Any show at Talking Stick Resort Amphitheatre, The Van Buren, Arizona Financial Theatre – you should be able to see your tickets here: https://am.ticketmaster.com/lnvnation/my-events
    • If missing tickets from a different venue, please refer back to your email sent from Promotions
• If you have any other questions regarding prizing, status, or anything else, please reach out to our Promotions Manager at rudy.bustillos@hubbardradio.com

*If your prize is going to be MAILED via the US Postal Service, it will be mailed to your home address. If the prize is LOST, STOLEN, or DAMAGED in the mailing process it CANNOT be replaced. Once a prize is place in the mail, ALT AZ is not responsible for timing of delivery by the US Postal Service.